Customers may return items for various reasons, which can vary depending on the individual, the product, and the circumstances. Below are the steps to return goods using the Lumi Business Inventory.
Step 1Log into your Lumi account, navigate to the Inventory section, and click on ‘MANAGE.’ At the upper part of the page, you’ll find several menus; select ‘PRODUCTS.’ Refer to the image below.
Step 2
As shown in the image above, locate the ‘RETURNS’ button and click on it. Fill in the necessary details, including the store where the item was obtained, and enter the Order ID (which can be found on your transaction receipt). Also, select the item you are returning, etc. Once all fields are filled, click the ‘CONFIRM’ button. Upon completion, a pop-up will confirm the success of your return.
For a visual guide, please watch the video below. Video Link
If you encounter any challenges or require further guidance during this process, don’t hesitate to reach out to our dedicated support team at customerservice@enlumidata.com. We’re here to assist you every step of the way.