Pharmacy Inventory and Payment Management is a critical operational requirement for growing pharmacies in Nigeria, especially those managing multiple branches, high transaction volumes, and complex stock reconciliation processes.
Founded in 2014, Buena Sante Pharmacy has grown steadily from a single outlet into a multi-branch pharmacy business operating across Nigeria. Over the past decade, the company has focused on building efficient retail operations while delivering reliable access to medications for its customers.
As the business scaled, managing payments, inventory, and reconciliation across multiple locations became increasingly complex. To support this growth, Buena Sante Pharmacy migrated to Lumi Business, a cloud-based payment and inventory management platform built for Nigerian businesses.
This case study explores how Lumi Business helped Buena Sante Pharmacy improve operational efficiency, gain real-time visibility, and eliminate recurring system failures.
Business Goals Before Migration
Before switching platforms, Buena Sante Pharmacy set out to achieve three key objectives:
Improve payment settlements and transaction reliability
Gain real-time visibility into inventory and business performance
Achieve seamless stock reconciliation across branches
Meeting these goals was critical to reducing losses, improving control, and enabling remote management.
The Challenge: Managing Pharmacy Operations with Unreliable Software
Pharmacy Inventory and Payment Management became increasingly difficult for Buena Sante Pharmacy as transaction failures, system downtime, and manual stock reconciliation slowed daily operations.
1. Poor Market Fit and Licensing Issues
Buena Sante Pharmacy initially relied on a foreign (British) software for inventory and payments. However, the system was not optimized for Nigerian retail realities. It lacked real-time reporting and made tracking inventory and settlements difficult. The situation worsened when Buena discovered they had been issued a fake software license by the local agent.
2. Power Outages and System Downtime
A second Nigerian software solution was introduced, but it struggled with frequent power outages. Anytime electricity went out, operations were disrupted. Inventory uploads were slow and manual, and customer support response times were poor.
The tipping point came when the software went completely offline for two months, exposing the business to serious operational and financial risks.
3. POS Failures and Payment Settlement Issues
In addition to inventory challenges, POS systems from commercial banks frequently failed. Failed transactions, delayed reversals, and inconsistent settlements made it difficult to reconcile sales and maintain accurate financial records.
The Solution: Migrating to Lumi Business
Lumi Business was introduced to centralize pharmacy inventory and payment management, enabling real-time visibility into stock levels, sales activity, and settlements.
Buena Sante Pharmacy started by adopting the Lumi Business payment solution, which immediately improved transaction success rates and settlement reliability. Encouraged by the performance of Lumi’s POS system, the business expanded usage to include Lumi Business Inventory Management. By switching to Lumi Business, Buena Sante Pharmacy strengthened its pharmacy inventory and payment management process with real-time tracking and reliable settlements.
Key Implementation Focus Areas
Real-time inventory tracking across locations
Centralized payment and settlement monitoring
Simplified stock reconciliation
Reliable support tailored to Nigerian business conditions
The onboarding process was smooth, with Lumi Business’s customer support team providing hands-on assistance, fast issue resolution, and clear guidance throughout setup.
Results: Operational Excellence Achieved
After migrating to Lumi Business, Buena Sante Pharmacy experienced measurable improvements across operations:
Real-time visibility: Management can monitor inventory levels, sales, and settlements remotely, without being on-site
Seamless stock reconciliation: End-of-day and periodic stock counts are faster and more accurate
Improved payment settlements: Transactions are processed reliably with clearer settlement records
Reduced downtime: No prolonged system outages disrupting daily operations
“Taking stock and reconciling it is now seamless. Since I switched to Lumi Business, I haven’t encountered any issues that weren’t promptly addressed. It’s been a game-changer for my business.” — Sola Olusogi, CEO, Buena Sante Pharmacy
Why Lumi Business Works for Nigerian Pharmacies
Lumi Business is designed specifically for Nigerian retail and pharmacy operations, addressing common challenges such as power instability, POS failures, and fragmented reporting. Its cloud-based architecture ensures data is accessible anytime, anywhere, while its local support team understands on-ground business realities.
“I love that Lumi Business has robust features allowing me to view inventory and settlements in real time. I can monitor everything from anywhere without being on-site to manage my business.” — Sola Olusogi, CEO, Buena Sante Pharmacy
Conclusion
Buena Sante Pharmacy’s transition to Lumi Business marked a turning point in its operational journey. By replacing unreliable systems with a platform built for Nigerian businesses, the pharmacy gained control, visibility, and confidence in its daily operations. With Lumi Business in place, pharmacy inventory and payment management is no longer a bottleneck but a strategic advantage for Buena Sante Pharmacy.
From payment processing to inventory management and reconciliation, Lumi Business has become a critical growth enabler—supporting Buena Sante Pharmacy’s continued expansion and long-term success.
