Overview
BOA Foods, a Nigerian hospitality brand, was founded in 2019 and initially focused on catering small chops and drinks for events. Over the years, through a commitment to quality and service, it has grown to become one of the top restaurants in Ilorin, Kwara State, Nigeria.
Initial Challenges
In its early days, BOA Foods utilized an offline business solution that proved to be unreliable. Frequent server crashes rendered the software almost unusable, and products would often disappear, leading to confusion and untracked losses. Frustration grew as the customer support team failed to address these issues raised by BOA Foods in a timely manner.
Recognizing the need for a dependable solution to enhance operational efficiency, BOA Foods embarked on a search for a more robust system.
The Solution: A Stable Inventory Management System
As BOA Foods continued to grow, managing an increasing number of products and sales became more complex. The need for a reliable software solution was clear—manual processes and unreliable systems were no longer viable.
No two businesses are the same, and each has its unique needs. Lumi Business has effectively addressed many of BOA Foods’ challenges, demonstrating its ability to adapt to the specific requirements of different businesses. A key factor in this success is Lumi Business’ dedicated customer success team, which provided personalized support to BOA Foods and achieved the following results:
- Enhanced User Management: Lumi Business equipped the BOA team with comprehensive training on the platform, enabling them to efficiently manage user access and fully leverage their subscription plan.
- Real-Time Transaction Visibility: With Lumi Business’ advanced analytics, BOA Foods can now track cashier transactions in real time and download end-of-day reports, improving oversight and decision-making.
- Flexible Order Management: Lumi Business’ new feature gives BOA Foods greater control over order processing, allowing them to easily accept or reject online orders at checkout.
Transition to Lumi Business
Since adopting Lumi Business POS Solution, BOA Foods has achieved significant operational improvements, including:
- Elimination of Server Crashes: The new software provides consistent performance without the disruptions of the previous system.
- Streamlined Sales Reconciliation: Manual reconciliation eliminated, saving valuable time.
- Inventory Loss Reduction: Inventory losses have been minimized by an impressive 97%.
BOA Foods’ challenging experience with its previous software made the decision to switch to Lumi Business an obvious choice. Recognizing that every business has unique operational needs, Lumi Business stood out as a tailored solution.
One of the key advantages that BOA Foods appreciates is the stability of the Lumi Business platform, which offers robust features specifically designed to meet their requirements. Furthermore, the improvement in customer support has been remarkable. BOA Foods highlighted the responsiveness of the support team, noting that issues are resolved promptly. This level of service has greatly enhanced their overall experience, making Lumi Business a superior alternative to their previous software.
The Result
By leveraging the versatile capabilities of Lumi Business, BOA Foods has effectively simplified inventory management and payment processes. The responsiveness of the customer support team has been a significant asset, greatly contributing to BOA Foods’ satisfaction with the platform.
With Lumi Business, the restaurant now enjoys full accountability in tracking inventory, significantly reducing the chances of theft or loss. The enhanced stability and functionality of the system have made a meaningful impact on BOA Foods, providing the reliability essential for their day-to-day operations
“We now have full accountability and
can effectively monitor inventory,
reducing the chances of theft
or missing items.”
BOA Foods
Sunday Paul